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FAQS

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FAQS

Q: How large is the Third Hand when not in use?
A: When not in use, the Third Hand may be rolled up to a size of approximately 2.5" diameter x 9" long.

Q: How much can you carry with the Third Hand?
A: The Third Hand is adjustable to approximately 9" diameter, to carry a large, single roll or multiple rolls, up to a weight of approximately 30 lbs. 


Q: What is the process to add custom labels to my order?
A: Please download the Custom Order Form for instructions and artwork requirements, or contact us at info@thirdhand.com and a representative will send you information on the custom order process.

Q: How long does it take to complete a custom order?
A: Please allow 3-4 weeks, from the time your order is processed, to ship your custom order.  Please contact us if you need them faster and we will try to accommodate your schedule.  

Q: I want to do a custom order.  Can I get a sample first?
A: For custom labels, we will send you a sample label, with your graphics, that you will review and approve prior to processing.  Unfortunately, we are not able to apply this label to an actual unit as a sample.  A standard unit may be purchased, if you would like to see the actual product.  If you choose to proceed with a custom order, we will issue you a credit for the purchased unit. 


Q: What are the shipping costs for my order?
A: Final shipping costs are based on the weight of the order and will be displayed on the Invoice you see before confirming your order.

Q: What is your return policy?
A: If you are not completely satisfied with your purchase, you may return your order within 30 days, in original condition, for a full refund (less shipping costs).  Product defects will be replaced at no charge.  

Please note, there are NO refunds for custom orders.

Q: What is your privacy policy?
A: Your privacy is very important to us.  Your personal information is never used or sold to third parties.